Our RightFax support team maintains more than 800 fax server nationwide, so they naturally see a lot of fax issues come through our support portal every day. Many of these are quick fixes while a select few require a bit more thought to work through. At the end of the day, our RightFax experts always resolve the issue. The positive result is what’s important in the moment, but it’s both fun and informative to take a look back at the process.
Here’s one issue that (temporarily) stumped The Fax Guys.
Windows Clustering Issue
Our support team had a customer with an odd setup that was using Windows Clustering Services for RightFax. The issue began when their fax server went completely down. It couldn’t send or receive faxes at all.
The Solution
As it turns out, the problem was the result of the unique setup they were using, and the cluster itself was in a corrupt state. Half of the services were running on one node and half were running on the other.
This setup was something that you don’t normally see, but our support team was able to resolve the corrupted state the cluster was in and further prevent the problem from happening again by removing a drive that was no longer needed in the cluster (which was causing part of the corruption). We then went ahead and trained the customer on how to properly use the Cluster Manager with RightFax, equipping them with the knowledge to handle the situation should it arise again in the future.
Do You Have an Issue That Might Stump The Fax Guys?
Are you experiencing problems with your fax server? Is your current support team unable to resolve ongoing issues that are causing disruptions in your regular business operations? Contact The Fax Guys and challenge us with your most pressing fax issues.
Discover RightFax University Today
Looking for quick solutions to common RightFax issues? Head on over to RightFax University, our free online learning website. Our featured videos cover some of the most common RightFax issues, saving you time and increasing your knowledge of your fax software.