The Fax Guys

We recently introduced the new layout of our free RightFax training and support website, RightFax University. Although the website looks different, you will find that all the same fax resources are there, and more are being added as time goes by.

This new website is designed to make it easier for you to find exactly what you are looking for. Whether you are seeking RightFax support videos, do-it-yourself fixes to common issues or additional information on products and add-ons, you will be able to access it all. While we are confident that you will love the new website, we understand that big changes often have an adjustment period, which is why we are taking the time today to help you navigate the new website and find everything quickly.

Navigating RightFax University

There are three main sections of the new RightFax University:

Videos

In this section of the website, you can browse all our RightFax tutorials, training videos, webinars and more. Categories of videos include:

API/Developers: videos that help you perform advanced functions with Web Services API and RightFax.
RightFax 101: rudimentary, in-depth training videos that are perfect for anyone looking to master RightFax basics.
Installation and Configuration: easy-to-follow videos that help you with RightFax installation and configuration issues.
Troubleshooting & Debugging: step-by-step videos that walk you through common RightFax fixes.
Client Utilities: tutorials that help you navigate the many RightFax software features available to you.
Training Course: an Advanced RightFax Admin Training Course that helps you learn everything you need to know about managing RightFax environments.

Webinars

In this section of the website, you can watch or listen to our growing collection of past webinars. We have previously teamed up with tech industry leaders to bring you information about new ancillary products, updated versions of RightFax and other features and integrations. If you have missed any of our webinars in the past, this is the place to catch up.

Library

There is no larger collection of information about RightFax on the Internet! In our comprehensive library, you will find:

User Guides: filled with copies of OpenText’s quick reference and user guides for RightFax and other products.
Product Brochures: detailed information on products, add-ons and other RightFax features.
White papers: helpful white papers that offer unique opinions and viewpoints on fax solutions.

Sign Up Today

Although RightFax University is free to access, not all the content is available to those who don’t sign up. Not to worry, signing up is 100% free. By logging in, you will have access to everything that RightFax University has to offer.

Sign Up Today

manufacturing

Who still faxes in 2018? If the statistics that came from surveys in 2017 are any indication, many companies from a variety of industries still rely on faxing to keep their businesses running.

While faxing isn’t an integral part of every industry, there are several industries where the technology is a key part of day-to-day operations, and it keeps growing each year. The International Data Corporation’s (IDC) 2017 fax survey found that 82% of users saw fax usage increase or stay the same over the previous year. The average growth was 27%, and almost a quarter of respondents reported growth between 50-74%.

Some of the major industries who still fax include:

Healthcare

Security and compliance are two major concerns for healthcare companies, which is why fax is still used as one of the primary forms of document transmission. HIPAA regulations and doctor-patient confidentiality has produced a need for increased security, and the fax industry has kept up with each new regulation and concern for privacy.

According to the IDC survey, faxing in healthcare grew by 9% in 2017.

Manufacturing

Manufacturing contributes trillions of dollars to the U.S economy every year. It is a massive industry that has more than 250,000 firms and 12.5 million workers (accounting for about 8.5% of the US workforce). As the industry grows, exports increase and more goods are produced, manufacturers have a greater need for reliable faxing. Manufacturers still use software/services like RightFax to transmit purchase orders, receipts, product specifications and many other document that are vital to their operations.

It’s no wonder that this industry led the way in fax growth last year, increasing by more than 16%, according to the IDC survey.

Finance

Like the healthcare industry, financial firms are heavily concerned with security and compliance with government regulations. The regulations put forth by the Sarbanes-Oxley Act of 2002 cover a wide range of financial aspects including tax returns, accounting oversight, financial disclosures and much more.

The smallest financial firms to major Fortune 500 investment companies still fax, and the IDC reports that their use of the technology grew by 7% in 2017.

Government

From state and local municipalities to major federal government departments, the public sector still relies on fax to keep the country running strong. It even has a significant impact in the education industry, both private and public. Although the growth was slow last year, the IDC still found that government fax usage grew by 3% in 2017.

The Future of Fax

Fax growth is still strong, and although the usage of standalone fax machines is on the decline, the technology has evolved to incorporate email and Cloud technology, breathing new life into the fax industry. Businesses and organizations now have the option of sending faxes via email and hosting their fax servers in the Cloud, making faxing easier and more secure than ever.

Need to upgrade your fax server? Looking to move your fax operations to the Cloud? Contact The Fax Guys today for all of your fax needs.

rightfax logo

Thinking of offering fax technology to your customers? If you are, RightFax is perfect for you. We have been on a mission to partner with multifunction printer (MFP) dealers to help them bring the power and efficiency of fax server software to their customers. To help you do this, we are happy to educate you on the benefits of using RightFax so that you can provide all-around fax solutions to your MFP customers.

So far in this series we have covered the security and compliance benefits of RightFax along with its integration capabilities. Today, we are here to tell you about how easy it is for businesses and organizations to use RightFax.

These are just a few of the many ways RightFax makes it easy for users to manage their fax server.

It Pairs Well With Other Software

One of the best assets of RightFax is how seamlessly it integrates with other software applications used by many industries. RightFax easily links its faxing capabilities with many email servers, desktop and document management applications and CRM, ERP and ECM applications. It also pairs with health records systems to make faxing patient records a simple and secure process.

Using RightFax, your customers will be able to automate processes, enhance compliance and accelerate many day-to-day operations. Faxes can even be sent and read from both desktop and mobile devices as well as standalone office fax machines.

RightFax also works with most major MFP brands like Canon, Xerox, RICOH, HP, etc.

Admin Tools

RightFax gives server admins the tools they need to easily manage their fax servers. Your customers will have the capability to set users that are able to receive and open faxes, increasing security and compliance. Admins also have comprehensive tracking, notification and reporting capabilities at their disposal, allowing them to track vital documents, record fax transactions and create analytics reports. Admins can easily manage everything from users to devices, printers, cover sheets, reports and system configurations.

Reliability

RightFax is scalable, reliable and offers high performance fax solutions. Your customers can easily add new servers, adjust bandwidth on channels to prepare for peak times and even add new modules to completely customize how they use their fax server. By partnering with The Fax Guys, you will also be able to offer our comprehensive support packages, ensuring that users have the support they need, when they need it.

Become a Partner

Interested in partnering with The Fax Guys to provide RightFax solutions to your customers? We have made it easier than ever to get started. You can read more information on the program and sign up right on our website. Discover more about our Partner Program.

question mark

Fax technology has come a long way from standard fax machines. There are now dozens of products, add-ons and other solutions that organizations can use to improve the way they fax. From document capture to analytics and everything in between, you will find that there is a solution for all your needs. Not sure which solutions are right for your organization? Take a look at some of the products we work with and how they can help you with your faxing needs.

OpenText Cloud Faxing & Diem Mail to Fax

Looking to reduce the hardware footprint in your office? OpenText Cloud faxing and Diem Mail to Fax are the ideal solutions for you. Faxing via email allows you to eliminate the need for standalone fax machines in your office. It’s secure, easy to use and it can help drive down costs associated with paper, toner and fax hardware.

Diem Mail-to-fax is a .Net application that can be installed on your RightFax server. It provides a universal email transport layer and interface that replaces RightFax Exchange, Lotus Notes and SMTP connectors. You can learn more about it here.

OpenText Cloud faxing provides a variety of services that include:

Desktop Messaging
Fax2Mail
Production Messaging
Document Capture
Management and Workflow Services

These services make it easy for your organization to manage its fax workflows, giving your IT staff time to pursue other tasks. You can learn more about it here.

RightFax Dashboards

Are analytics and business intelligence an important component of faxing for your business? The Fax Guys partner with organizations to bring you effective, intuitive analytics and business intelligence dashboards that work right alongside RightFax.

FaxPulse BI Dashboards help you gather important data from your RightFax environment, displaying it all on a single “visual-based” portal. RightFax Admins can monitor their RightFax environments, including inbound and outbound fax traffic, and identify system issues in near real time. You can learn more about these dashboards here.

Intuitive Dashboards are pre-packaged solutions that also provide useful reporting and analytics insights to RightFax Admins. There are over 30 pre-configured dashboards and charts that help you manage everything from costs to errors, clients and more. You can learn more about them here.

RightFax Management Pack for SCOM

Is RightFax critical to your organization? Do you need to keep a close eye on the status of your server? The Microsoft System Center Operations Manager, when paired with the RightFax Management Pack, allows you to set rules to monitor the performance of your server. Detailed alert information can be used to quickly identify issues with your server, allowing you to act quickly to resolve them. Using the RightFax Management Pack for SCOM, you can:

Send test faxes between RightFax channels to ensure functionality
Monitor and analyze fax errors as they arise
Generate automated alerts that trigger when performance issues occur

There are many other benefits to using this management pack, you can learn about them here.

We Can Help You Find the Right Solution

At The Fax Guys, we don’t simply sell fax server solutions. We create customized solutions for our clients based on their individual needs. Not certain which solutions your organization needs? Contact us today and we will help you get started.

tokyo

We have email platforms. We have instant messaging applications. In 2017, scientists in China even teleported a photon to a satellite orbiting more than 310 miles above the Earth’s surface. In spite of these transmission technologies, fax still lives on. But why do the most technologically advanced countries, like Japan and the United States, still use fax as a method of transmitting everything from health records to financial and sales documents?

The Old Technology That Keeps on Giving

Fax technology is old, but it’s still widely used by organizations across multiple industries. Healthcare organizations across the world use faxes to transmit health records, prescriptions and much more. Manufacturers use it to send and receive purchase orders and receipts. Even colleges use fax technology to sign new NCAA football recruits. As technology evolves, fax remains a go-to method for many organizations across the world.

But Why?

The two major reasons are security and compliance. While email platforms like Google and Outlook are generally secure, people still don’t trust them enough to use them as a method of conducting financial transactions. When you throw federal and state regulations into the mix, which levy heavy fines against organizations that mismanage sensitive documents (even unintentionally), fax becomes an even more attractive method of secure document transmission.

Modern faxing has also become more easy to use. Businesses can connect their RightFax server and other fax technology to their email platforms, allowing them to combine the security of fax transmissions with the simplicity of email interfaces. Every time the needs of fax customers have changed, fax technology has evolved to meet them. This is the primary reason why you still see fax alive and well in the U.S.and other first-world countries!

Japan Has Another Reason

On top of security, compliance, etc., there’s a rather interesting reason why many businesses in Japan still use fax as their primary method of transmission: Kanji.

Kanji are complex logographic symbols that make up much of the writing system in Japan. These symbols are so complex that it took years for suitable keyboards to be created that could write them within word processing programs. By the time these keyboards were created, older generations of workers were not adequately caught up on using them, and Japan’s aging population and low birth rates have resulted in an increasingly aging workforce.

To this day, handwritten faxes are still very common in Japan. However, fax to email services are becoming more common by the day.

Interesting, Right?

Want to discover more fun facts about fax technology? Keep up with The Fax Guys by frequently reading our blog. It’s filled with the latest fax news, RightFax tips and so much more.

rightfax university

There are hundreds of how-to and troubleshooting videos on RightFax University, all of which were created by our very own fax experts. We are constantly creating content that helps users learn more about their RightFax server and resolve any issues they encounter.

What type of information are people looking for when they visit RightFax University? We took a look at our recent analytics and discovered the top five videos people are watching.

#5: Loop Current Errors in RightFax

Loop current is the electrical energy that flows through a telephone line. The current changes when a telephone headset is picked up or when a fax machine tries to signal a line to transmit a fax. Fax admins can occasionally see errors in the FaxUtil interface or fax history. These errors will also be reported in Windows application logs, stemming from either the RightFax Boardserver module service.

This quick video shows you how to resolve these types of errors.

Watch the Video

#4: How To Send A Fax Using The Rightfax 10.6 Web Services API

This video is a step-by-step guide that shows users how to send a fax using the RightFax 10.6 Web Services API. Also included are links to the online documentation for the RightFax 10.6 Web Services API, the method of sending a fax in SendJobs, a downloadable SDK for developers, and a method to check if the API is already installed.

Watch The Video

#3: How To Configure And Use The Rightfax SMTP Email Gateway

This two-part video covers the use and configuration of the RightFax SMTP email gateway. RightFax servers include an email gateway for SMTP and POP3. Advanced gateways for Microsoft Exchange and Lotus Notes are available as separate and optional modules.

These videos walk users through the process of configuring their SMTP email gateway.

Watch Part 1

Watch Part 2

#2: What Is Rightfax And How Does It Work?

This back-to-basics video is quite popular among users looking for a thorough introduction to RightFax. In less than 15 minutes, you will learn the basic features of the Rightfax Product Suite, which includes the Enterprise Fax Manager and FaxUtil.

Watch The Video

#1: How To Resolve Common Print-to-fax Issues With RightFax And Windows 7

According to our data, this is one of the most encountered issues with the RightFax Print-to-Fax integration for Microsoft Windows 7. When a print driver is updated on the Windows 7 operating system with FaxUtil installed, some advanced properties on the RightFax Fax Printer are reset. In order for Print-to-Fax to resume functionality, these settings need to be modified back to the way RightFax likes.

This video will show you how to accomplish this task.

Watch The Video

Enroll in RightFax University to Learn More

These videos, and many more, are free to watch at RightFax University. But there are many more resources that you can unlock by signing up. It’s completely free and very easy to join!

Sign Up for Free Today

FaxPulseScreenshots

One of the most useful features of any IT system is its reporting capabilities. The business intelligence gained from mining your company’s data can optimize your day-to-day operations, make your business more efficient, and even save you money. This is especially true for businesses who fax. Whether you are looking to identify and prevent system errors or conduct an in-depth analysis of certain trends over time, the reporting capabilities of RightFax provide you with a streamlined method of data collection, organization, and analysis.

Built in Reporting Capabilities

Starting in RightFax 10.6 Feature Pack 3, Enterprise Fax Manager has a “Reports” option that contains dozens of individual reports that layout useful data sets for reporting. The information in many of these reports can include:

Billing codes
Channel usage
Channel summaries
User summaries
Inbound and outbound usage reports (by time of day)

These reports allow you to set parameters like date ranges, number of channels included, and time durations to build out custom reports based on a variety of variables. These reports can also be exported in multiple formats (Crystal Reports, RTF, Word, Excel,PDF, etc.), making them easy to review and share with others.

You can learn more about RightFax reports by watching our Reporting Crash Course or Enterprise Fax Reporter video at RightFax University.

3rd-Party Reporting and Intelligence Dashboards

The integration capabilities of RightFax are well known. RightFax seamlessly pairs with many of the most widely-used 3rd party software applications, bringing even more detailed reporting capabilities to RightFax. Businesses who use RightFax can benefits greatly from using one of these dashboards:

Intuitive Business Intelligence Dashboards

Intuitive Dashboards are pre-packaged reporting solutions that allow users to proactively monitor their RightFax server. These dashboards can identify and record errors and give users the ability to analyze trends over time. There are over 30 pre-configured dashboards and charts. Learn more about them here.

FaxPulse Dashboards

The FaxPulse Business Intelligence Suite adds a single, visual-based portal where users can gather and analyze information about their RightFax environment. Users can monitor their systems, identify issues in near real time, and work quickly to solve them. More than 50 different metrics, including system health, volume, and usage, can be tracked. You can learn more about FaxPulse dashboards here. We also have a FaxPulse webinar available at RightFax University that is free to watch.

Get in Touch With The Fax Guys to Learn More

Still have questions about the reporting capabilities of RightFax? We are here to provide you with as much information as you need. Get in touch with us today.

Support Dashboard RightFax users may occasionally encounter an SSL security error that prevents them from starting services in Enterprise Fax Manager. These errors may originate from the RightFax RPC Server Module, RightFax DocTransport Module or the RightFax Database Module.

If you take a look at the event log, two of the errors you may receive are:

[Microsoft][ODBC SQL Server Driver][DBNETLIB]SSL Security error
[Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (SECCreateCredentials()).

You may also see the following error in the Windows Application event log:

SChannel Error with EventID 10013

Why Does This Error Occur?

SSL security and Event ID 10013 errors in RightFax occur when there is a misconfiguration with the SChannel in the local server. There is usually something within the local security policy that is blocking the secure channel connection from being made.

In many cases, the system has failed to establish a secure connection because the Federal Information Processing Standards (FIPS) have no been enabled on the fax server.

Solving the Issue

SSL security errors can usually be resolved by enabling FIPS on your RightFax server. To do this, follow these quick and easy steps:

Open the Control Panel
Click on Administrative Tools
Open the Local Security Policy
Open the Local Policies tree view to see the options there
Select Security Options
Within the Security Options, you should see the following policy: System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing.
Open the Properties of this policy by right clicking on it and selecting Properties.
Choose Enable to activate the policy
Click Apply and then OK to close out the window
Close the Local Security Settings window
Restart RightFax Services

Watch our step-by-step video instructions for solving SSL security issues on RightFax University.

Still Having Issues?

If you are still having issues with your RightFax server, further diagnosis may be required to resolve the issue. Part of our RightFax support packages is real-time diagnoses and support for your RightFax server. To learn more about getting support from The Fax Guys, get in touch with us today.

rightfax university

What type of information are people looking for when they visit RightFax University? We took a look at our recent analytics and discovered the top five videos people are watching.

#5: Loop Current Errors in RightFax

This quick video shows you how to resolve these types of errors.

Watch the Video

#4: How To Send A Fax Using The Rightfax 10.6 Web Services API

Watch The Video

#3: How To Configure And Use The Rightfax SMTP Email Gateway

These videos walk users through the process of configuring their SMTP email gateway.

Watch Part 1

Watch Part 2

#2: What Is Rightfax And How Does It Work?

Watch The Video

#1: How To Resolve Common Print-to-fax Issues With RightFax And Windows 7

This video will show you how to accomplish this task.

Watch The Video

Enroll in RightFax University to Learn More

These videos, and many more, are free to watch at RightFax University. But there are many more resources that you can unlock by signing up. It’s completely free and very easy to join!

Sign Up for Free Today

FaxPulseScreenshots

Built in Reporting Capabilities

Billing codes
Channel usage
Channel summaries
User summaries
Inbound and outbound usage reports (by time of day)

You can learn more about RightFax reports by watching our Reporting Crash Course or Enterprise Fax Reporter video at RightFax University.

3rd-Party Reporting and Intelligence Dashboards

Intuitive Business Intelligence Dashboards

FaxPulse Dashboards

Get in Touch With The Fax Guys to Learn More

Still have questions about the reporting capabilities of RightFax? We are here to provide you with as much information as you need. Get in touch with us today.

If you take a look at the event log, two of the errors you may receive are:

[Microsoft][ODBC SQL Server Driver][DBNETLIB]SSL Security error
[Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (SECCreateCredentials()).

You may also see the following error in the Windows Application event log:

SChannel Error with EventID 10013

Why Does This Error Occur?

In many cases, the system has failed to establish a secure connection because the Federal Information Processing Standards (FIPS) have no been enabled on the fax server.

Solving the Issue

SSL security errors can usually be resolved by enabling FIPS on your RightFax server. To do this, follow these quick and easy steps:

Open the Control Panel
Click on Administrative Tools
Open the Local Security Policy
Open the Local Policies tree view to see the options there
Select Security Options
Within the Security Options, you should see the following policy: System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing.
Open the Properties of this policy by right clicking on it and selecting Properties.
Choose Enable to activate the policy
Click Apply and then OK to close out the window
Close the Local Security Settings window
Restart RightFax Services

Watch our step-by-step video instructions for solving SSL security issues on RightFax University.

Still Having Issues?

checklist

Your enterprise fax server is a crucial part of your organization, which is why it should not only be customized to your needs, but also perform to the best of its ability at all times. If you are using a RightFax server, there are seven quick tips that can improve your server exponentially.

1. Upgrade to the Latest Version

RightFax 16.2 has been available for the better part of a year. If you haven’t upgraded to this version, you are missing out on valuable features and upgrades to your RightFax environment.

Keep in mind that RightFax 10.6 will enter Sustained Maintenance in November, 2018, and any version older than RightFax 10.6 is already Past Maintenance.

2. Add Modules

RightFax add-on modules are the best way to customize your server so that it provides solutions based on the needs of your organization. Specific modules can be added to your RightFax environment that add features like:

Converting fax images into searchable text (Searchable PDF Module)
Allowing two to four RightFax servers to share a single database (RightFax Shared Services Module)
Automatically delivering faxes, emails, and encrypted files from SAP, ERP, and CRM systems (RightFax Integration Module)
Increasing the security of your faxes by encrypting the images (RightFax Encryption Module)

These are only a few of the available modules. Make sure you ask your RightFax provider for more information on the many others that are accessible to you.

3. Stay On Top of Reporting

Frequently reviewing reports can give you valuable insight into the performance of your server. RightFax’s reporting capabilities can help you break down information on channel usage, inbound and outbound faxes and a whole host of other information that can be useful to your organization. This information can be used to identify recurring errors, peak faxing times and a lot of other valuable business intelligence.

4. Set Up a Redundant Server

Redundant servers provide a safeguard against potential server outages. For organizations that handle sensitive data and cannot afford to have a fax server down, redundant servers provide a valuable source of server availability and disaster recovery in the event of an outage. Multiple fax servers share all data in a RightFax database, and you can manage this data from a single location. This type of server setup also provides a level of scalability because loads are balanced across the collective of servers.

5. Monitor Your Server Health

Using 3rd-party dashboards, you can monitor the operational status and performance of your RightFax servers. These dashboards identify errors or capacity issues and allow you to view specific details that help you quickly resolve them. You can monitor single or multiple channels and configure email alerts that notify you when an error is encountered.

6. Setup Automated Server Tests

How can you tell if your fax server is down? In certain cases, a server outage can go on for hours before an organization is notified of the problem. That’s why setting up automated fax server tests is so important. Products like FaxPing send test faxes to your server as often as every fifteen minutes, immediately notifying you if your server does not respond.

7. Fortify Servers With Reliable Support

There is no point in being aware of certain errors or fax server outages if you don’t know how to fix them. The best way to improve the performance of your fax server is to have a reliable team of experts providing you with round-the-clock support for your RightFax environment. To learn more about the support options offered by The Fax Guys, get in touch with our team today.

office building

Your fax server and software should work for, not against, your business. If the technology you are using is not making the day-to-day operations of your business easier, it’s not a worthwhile investment. Your fax server may help you transmit documents, but it should also bring so much more to your business.

Here are four benefits your fax server should bring to your business.

1. Efficiency

Sending and receiving faxes, saving and storing documents, and integration with 3rd-party software are all things that should be seamless when it comes to your fax server. Nothing makes a business more flexible, profitable and easy to manage than efficiency. Your fax server should provide you with the ability to:

Integrate with applications like SAP, Epic, MS Office, Oracle, and many others.
Send and receive faxes using Outlook and other email service providers.
Easily manage fax admins, users, and other team members.
Convert fax images into searchable text.
Quickly convert images and other documents into faxes.

The bottom line: if your fax solution doesn’t create a business environment that makes your employees’ jobs easier, it isn’t the right solution for your business.

2. Security

Above all else, your fax solution should provide the security your business and your customers deserve. Whether you are sending a purchase order or patient health records, the documents should be protected. Your fax server should have the ability to:

Encrypt images and faxes so that they can be securely sent to users.
Create outbound dialing rules to control how and when faxes are sent.
Set up SMTP options.
Deliver faxes using secure email-to-fax methods as well as certified delivery.
Create a dual server setup to minimize outages that cause data to be lost.

3. Compliance

Compliance remains the top concern for businesses across the country, and government regulations like HIPAA and Sarbanes-Oxley cost companies millions of dollars each year in order to remain compliant.

When it comes to the transfer of sensitive documents, compliance can easily be broken if the information is not handled carefully and in strict accordance with government rules. Your fax server should not be a source of headache for your business when it comes to compliance, nor should it result in fines or lawsuits brought against your business. Some of the ways your fax server should help you maintain compliance include:

Providing audit trails and receipts of received, sent, stored, and deleted faxes.
Faxes that can only be opened by intended recipients.
Integration with EMR/EHR and other vital document storage systems.
Authentication and verification of individuals sending and receiving faxes.
A more secure delivery method than email.

4. Business Intelligence

Your fax server should provide you with valuable reporting that your business can use as actionable intelligence. Your fax solution should have its own reporting capabilities, but it should also be compatible with other technology that will help you gather data on your fax server, users, errors, and much more. This data will help your team become more efficient in using your fax technology.

If your fax server isn’t providing you with a snapshot of fax trends, performance statistics, cost analyses, and other mission-critical datasets, it’s not the right server for your organization.

Find Out More About How Better Fax Solutions Can Transform the Way You Do Business. Get in Touch With The Fax Guys Today.

Contact Us

copier

If you are using a standalone printer/fax machine in your office and are looking to connect it with a future RightFax server, you’re in luck. RightFax seamlessly integrates with many brands of multifunction devices and is compatible with nearly all of the best-selling brands.

Integration, Made Easy

Whether you have a single multifunction printer (MFP) or more than a dozen, all of your MFP devices can easily be connected to your RightFax server, allowing you to scan, send, and receive faxes across your entire organization. There are two types of integration methods for MFPs and RightFax:

#1. Universal Integration

You can use the universal integration method to connect RightFax to virtually any MFP brand and model. This connection can either be made with the Universal RightFax MFP Connector Module or our Mail-to-Fax Module, allowing you to securely send faxes via SMTP-based integration.

The OpenText RightFax SMTP Connector works in conjunction with any SMTP-capable MFPs. Users simply scan documents, essentially transforming them into secure “email-based” messages, and deliver them using their RightFax server. You can also use this method to create customizable cover sheets and add additional notes to outgoing faxes.

Our Mail-To-Fax Module provides a universal email transport layer, allowing RightFax customers to choose from a number of industry standard fax addressing schemes to send faxes via fax bound mail messages.

Learn more about the SMTP Connector for RightFax here.

Learn more about the Mail-to-Fax Module here.

#2. Full Integration

Full integration of a RightFax server and MFP device requires front panel integration by the copier vendor or the applicable RightFax module. Some of the additional features that are available through this method include the ability to login at MFP devices. This gives specific users access to personal and shared:

Cover sheets
Address books
Billing codes
Library documents
Advanced notification options
Fax traffic tracking

Read more information about MFP integrations for OpenText RightFax.

Compatible MFP Brands with RightFax

Ricoh
Xerox
Konica Minolta
HP
Lexmark
Sharp
Fuji-Xerox
Cannon

Keep in mind that this list is not exhaustive. If you are uncertain if your multifunction printer is compatible with RightFax, or don’t know which integration is right for your fax environment, get in touch with The Fax Guys today.

Support Your RightFax server can send faxes from a variety of devices and will generally convert files to the correct format before sending. Although this process is simple, users will occasionally run into an error where one or more faxes are stuck in the conversion process.

RightFax versions 10.6 and later have tools that monitor conversion buildups, allowing you to monitor and take notice of faxes stuck in conversion. When this happens, you will encounter one of two issues:

Faxes stuck “In Conversion”
A “Problem Converting Fax Body or Coversheet”

There are a few approaches to take when faxes are stuck in conversion. The first diagnostic step to take is to determine if the issue is isolated to one user or if it is impacting all users.

Diagnosing and Solving the Issue for All Users

If all users are impacted, check to see if the following services are started:

RightFax Conversion Engine services
RightFax Workserver Module services

If either of these services is not running, start it. If they are running, try restarting them. You may even need to reboot the server.

If That Doesn’t Resolve the Issue

If restarting doesn’t resolve the issue, or if services fail to start, you can gather more information on the conversion failure by:

Checking the RightFax Application Log in Windows Event Viewer for information regarding the conversion process
Debugging the services performing the conversion

If services start and conversion takes place while debugging, this indicates that there could be a service account issue. If this is the case, the rights or authentication on the service account configured for the conversion services may have changed.

To verify or make changes to the RightFax service account, use the Server Module service.

More Detailed Instructions

If you are uncertain how to go about resolving the problem, you can follow our step-by-step instructional video at RightFax University.

Watch the Video

rightfax faxutil

Learning to use RightFax FaxUtil is fairly easy once you get the hang of a few basics. Although the interface may look intimidating to a new user, it won’t take you long to learn everything you need to send a fax. With a bit of study, you will be creating and sending faxes (complete with cover pages) in no time.

If you are struggling with the basics of FaxUtil, or if you have no idea where to begin, follow this quick step-by-step guide to get the hang of using your new fax server software.

Creating a New Fax

Faxes can be sent from a variety of devices and in many formats. To create a new fax for sending, follow these instructions:

Click the “New Fax” button to open a new fax information dialog box.
Once the box appears, add the fax recipient’s name and phone number in the appropriate boxes.
On the right side of the box, you will see options you can select for sending a fax that include:
1. Fine mode
2. Use cover sheet
3. Hold for preview
4. Use smart resume
5. Create PDF image
6. Use cheap rates
7. Delay send
At the top of the fax information box, there will also be tabs to create options for “Cover sheet notes,” “Attachments” and more.
Once you have finished setting the options for your fax, click “Send” to send the fax.

Adding a Cover Sheet

To add and a cover sheet to your fax and configure its setting, follow these steps:

Click the “New Fax” button to open a new fax information dialog box.
In the “Main” tab, on the right side, check the box for “Use cover sheet.”
Click over to the “Cover Sheet Notes” tab and inserts notes to be placed on the cover sheet.
Click over to the “More Options” tab and select the type of cover sheet under the “Cover Sheet File” dropdown menu. Your system can have a default setting, or you can choose from several document types.
After you have filled out the recipient’s name and number on the “Main” tab, click “Send” to send the fax.

Attaching Documents to Faxes

RightFax enables you to attach multiple document types to outgoing faxes. To attach a document, follow these steps:

Click the “New Fax” button to open a new fax information dialog box.
Click the “Attachments” tab on the fax information box.
Click the button (should look like a paperclip) to attach a document.
A system window will open up allowing you to select a document from your computer.
Browse and select the file you wish to attach and select “Open”
Continue to prepare and send your fax according to the instructions in the previous sections.

Get All the Basics

From creating a phonebook to adding entries, assigning billing codes and more, the basics of RightFax are fairly easy to learn. We have a guide that you can download and/or print out to help you learn even more. You can download it (and other user guides) here. For even more RightFax troubleshooting and tips, sign up for RightFax University for free.

customer feedback

Our RightFax support team services more than 800 RightFax servers across the country. They work hard every day to ensure every issue is resolved.

Whenever we finish a support ticket, we always ask for feedback. This helps us provide our customers with the best service possible, it also allows us to read some pretty nice things people have to say about our support staff. Today we thought we would share some of the great things our customers have recently said about their experience with The Fax Guys support team.

Knowledge is Power

“Barton was very knowledgeable and very helpful. Appreciated his answers and thorough explanations.”

“Excellent Support. Answered all questions and walked me through the resolution in detail.”

“Shawn always provides excellent service. Very knowledgeable.”

“Tim is super courteous and knowledgeable.”

Our support team studies hard! They know RightFax inside and and out and will help walk you through a resolution. If you are unable to fix the issue using their instructions, they can easily remote access your server and fix the issue from our offices.

Speed is Essential

“Quick help and was able to get us back online very quickly! So very satisfied.”

“Thanks Samuel!! You had the fix right away. Great customer service.”

“Jay had quick response and the willingness to stick with the issue till the end.”

We understand that your fax server is crucial to your business, and that every second your server is down means wasted time and money, not to mention the headaches it causes for you and your staff. That’s why our support team works as fast as possible to resolve issues and get you back up and running.

End-to-End Support and Service

“Our issue wasn’t caused by RightFax. It turned out to be something with our antivirus software, but Michael Holmes did everything in his power to point me to a reasonable course of action to get things fixed.”

“Sam did a great job! He went above and beyond to help us get this working. Thanks!”

“Jay was very helpful and patient with me on getting a resolution.”

“Michael’s assistance was beyond expectations. Thanks for your help Michael!”

We understand that dealing with fax issues is frustrating, but you can rest easy knowing that our support team will stick with you until your issue is fixed. We want you to come to our team with an issue and leave completely satisfied.

One of our customers recently put it best:

“Support is perfect, as always.”

A special thanks to all our great customers for the nice things they have to say about our support team. We care about your business, and your fax server. See how we can set you up with a RightFax Support Plan here.

first look at rightfax 16.4

Big news is coming from OpenText and The Fax Guys! We have received the first details regarding RightFax 16.4, the next major update for your RightFax server. OpenText will be announcing the release soon, and we do know it should be available for download later this spring.

What’s Included in RightFax 16.4?

We will have all the information that you need to know about RightFax 16.4 and will be presenting it to you in our upcoming webinar. OpenText Product Manager, Mike Stover, will be joining us to tell you more about the new version and to answer any questions you have.

The webinar will be held on June 26th at 11:00 AM CDT, but you can reserve your spot immediately. It’s free and available to everyone.

Sign Up For the Webinar

Notice to All RightFax 10.6 Users

As of November 1st, 2018, RightFax 10.6 will enter Sustaining Maintenance. This means that the OpenText core development team will no longer be conducting ongoing work on patches, updates, and fixes to reported issues.

While your fax server will continue to operate after this date, and we will continue to provide support and troubleshooting (if you have a RightFax support plan with us), you will lose out on many benefits of future updates, enhancements, and features normally provided by OpenText. You will still have access to:

An unlimited number of support request submissions
Online documentation
Technical articles and discussion forums
Webinars and events
Global Service offerings

Also, keep in mind that you will still be able to report products defects and request hot fixes, however work by OpenText’s core development team will be discontinued. When a RightFax version enters Sustaining Maintenance, we highly encourage everyone to upgrade to a version that is still in Current Maintenance.

Check here to see if your RightFax version is still supported. You can also learn more about Current and Sustaining Maintenance here.

Update Today

Although RightFax 16.4 has not yet been released, you can still upgrade your fax server to RightFax 16.2 immediately. For more information on upgrading to a newer version of RightFax, contact The Fax Guys today.

opentext rightfax logo

The best part about using RightFax is how customizable the fax server can be, allowing it to best serve any business or organization. RightFax add-on modules take this customization a step further, allowing fax customers to pick and choose which additions they know will best support their specific enterprise fax needs.

What Types of Add-on Are Available?

Add-on modules serve a variety of different functions for organizations and their fax servers. They can accomplish everything from fax encryption to reporting analytics, automation, and connections to 3rd-party software and multifunction printers (MFP).

There are many different types of add-on modules.

Connector Modules

RightFax has add-on modules that facilitate connections to a variety of MFPs, including:

Ricoh
Xerox
Konica Minolta
HP

Add-on modules can also be used to integrate RightFax with 3rd-party applications, including:

Microsoft Exchange
IBM Notes
SAP ERP
IBM FileNet
OpenText eDocs
Microsoft SharePoint

Fax Reporting and Monitoring Modules

Add-on dashboards help businesses keep track of critical information on the state of their RightFax environments as well as inbound and outbound fax traffic. They offer reporting capabilities that allow businesses to gain actionable intelligence that helps support their fax environment.

Two dashboard add-on that are fully compatible with RightFax are:

Dashboards like FaxPulse even have monitoring capabilities that alert users when errors are encountered, allowing faster reaction times to issues when sending or receiving faxes.

Security Modules

Although RightFax servers are secure, some companies require increased encryption on the faxes they send. The RightFax encryption module offers increased protection by encrypting messages with TripleDES 192 bit security, helping businesses maintain compliance with industry regulations.

Server Compatibility

Based on the type of RightFax server that is being used, different add-on modules will be compatible. To see which add-on modules are available for each RightFax server version, refer to OpenText’s add-on module compatibility sheet. To learn more about specific RightFax modules and how they can help your business, get in touch with The Fax Guys today.

comparing scale

When implementing a Fax over IP (FoIP) solution for your business, there are two main options that you can choose between: T.38 and G.711. Today we are going to focus on the differences, and the pros and cons, of T.38 and G.711 for enterprise fax solutions.

T.38 versus G.711

A T.38 fax is an ITU-T recommendation that allows fax data to be carried over IP networks. When you send a fax over an IP network, the data is directly transmitted in T.38 without any conversion to an audio stream.

Some of the benefits of using T.38 include:

A significant reduction in the required bandwidth
Support for data and control of redundancy, which mitigates the effects of packet loss. Packet loss results large gaps in fax data and is prevented by switching to a lower transmission speed.

Some of the disadvantages of using T.38 include:

Gateway support for fax parameters (V.34 transmission speeds, Error Correction Mode, etc.) is not universal.
Can add latency and cost to fax services.

G.711 is an ITU-T recommendation for Pulse Code Modulation (PCM) of voice frequencies. G.711 requires high bandwidth (about 64 kbps) because it uses an uncompressed format. When sending a fax using G.711, digital fax data converted to a PCM audio stream, which is then sent as G.711 Real-time Transport Protocol (RTP) packets.

Some of the benefits of using G.711 include:

A simpler and often more cost-effective approach than T.38 because of its ability to leverage voice data infrastructure.
Less likely to suffer interoperability issues with different vendors’ products.

Some of the disadvantages of using G.711 include:

Not optimized for fax transport over IP networks.
Does not typically support packet redundancy.
Can result in significant packet loss when used to transmit moden data.
Increased transmission errors are likely.

Please make sure to consult with your Fax Guys account manager prior to changing your settings as significant transmission errors can reduce the reliability of your fax server.

Get More Information Immediately

There is a lot to cover when it comes to T.38 and G.711, including their performance against IP network impairments and the impact of the frequency of these impairments. To learn everything you need to know about T.38 and G.711, download our free white paper at RightFax University. If you have any questions as to which solution is right for your organization, don’t hesitate to get in touch with our team.