For more than 100 years, Lancaster General Health, an award-winning hospital and healthcare system, has upheld its commitment to maintaining the health of all Lancaster County, PA residents. Lancaster General Health (LG Health) is a 623-licensed bed, not-for-profit health system. The hospital has earned numerous recognition’s; it was one of the first Pennsylvania hospitals to obtain Magnet Hospital recognition, the American Nurses Association’s (ANA) highest honor for excellence in nursing. Also, LG Health has been named one of the Top 100 Wired Hospitals, for their use of IT to address the key goals of safety and quality, customer service, business processes, work force, and disaster readiness.
They were searching for a dependable fax solution: Around-the-clock reliability is a must for every hospital; LG Health cares for patients 24 hours a day, 365 days a year. The emergency department alone treats more than 100,000 patients a year. Even with such large numbers, LG Health works to maintain personal attention for each patient. Such a goal depends upon reliable and flexible technology solutions, as well as other efficiencies.
Challenges
- Required time-sensitive faxing
- Needed reliability and flexibility
- Wanted integration across departments
Benefits of RightFax
- Offers 24/7 reliability
- Reduces costs by integrating and automating data flow
- Integrates with numerous healthcare applications
- Simplifies sending, receiving, and storage of documents
- Complies with HIPAA and meets privacy guidelines
Read the entire case study here and see how RightFax simplifies sending, receiving, and storing of documents at Lancaster General Health.
(*This case study was originally posted by OpenText Fax Solutions. You can view more articles on their blog or check them out on Facebook)