This video takes you through the steps to enable the failover feature for RightFax clients in a RightFax Shared Services Collective.
Click here to go to RightFax University to watch this video {for FREE}!
For more videos like this one, visit RightFax University often!
This video will demonstrate how to resend faxes showing a display status of ‘fax blocked from dialing phone number’.
Click here to go to RightFax University to watch this video {for FREE}!
For more videos like this one, visit RightFax University often!
Join us TOMORROW for our latest webinar in partnership with OpenText – Are you curious about RightFax Connect?
What is all this cloud-faxing talk really about? We’d love the opportunity to share the answers with YOU! Come along as we hang out with OpenText at our upcoming webinar, “Are you curious about RightFax Connect?” Click here to register now!
We’ve partnered with OpenText to bring you Amy Campos, Senior Product Marketing Manager for RightFax Connect and August Startz, OpenText Sales Engineer. Amy and August will share the benefits and features of RightFax Connect and help you decide if your organization should go in that direction.
WHEN: Wednesday, November 5, 11am -12pm (CDT)
They will introduce RightFax Connect — A secure fax communication via the cloud:
If you are excited about cloud-faxing or still having reservations about it, YOU need to join us! You’ll be glad you did!
This video will demonstrate how to activate your RightFax software using the online activation method.
Click here to go to RightFax University to watch this video {for FREE}!
For more videos like this one, visit RightFax University often!
The Fax Guys Named RightFax Partner of the Year and Top “Cloud” Partner at OpenText Enterprise World 2014 Conference
This marks the third consecutive year that the company is recognized for fax leadership
BURNSVILLE, Minn. (Nov. 17, 2014) — The Fax Guys, a division of Dynamic Solutions Group, LLC (www.thefaxguys.com), was honored by OpenText as Partner of the Year at its annual worldwide Partner Summit in Florida. The Fax Guys also won the honor of Top “Cloud” VAR, an award given for the first time this year.
OpenText’s RightFax Partner of the Year award recognizes a partner company that consistently delivers strong revenue and demonstrates a solid commitment to customer service. The recipient is selected based on feedback from OpenText support, sales, and management teams. The Fax Guys employ some of the industry’s most knowledgeable RightFax engineers and support technicians, who bring almost 60 years cumulative RightFax experience.
OpenText also recognized The Fax Guys as the Top “Cloud” VAR in North America. The award is given to 
the partner who generates the most sales revenue in the RightFax cloud space. Another consideration for this award was being a partner willing to start thinking about and moving customers towards the cloud.
“Together with our committed resellers, technology, services, and solution providers, OpenText Information Exchange continues to lead the way for secure information exchange, facilitating efficient, secure, and compliant exchange of information inside and outside of organizations,” said Don Labs, Vice President of Worldwide Sales – Information Exchange for OpenText. “During Partner Summit at Enterprise World 2014, OpenText Information Exchange recognized the commitment of our very best partners, and celebrated what we have achieved together over the last year. Congratulations to The Fax Guys, our 2014 Information Exchange Partner Award Winner for Top VAR – Americas and Top Cloud VAR – Americas.”
As an authorized support provider and platinum reseller of OpenText RightFax software, The Fax Guys are focused on helping companies of all sizes send, receive, and manage documents directly from their desktop, email, and other applications.
“We take faxing seriously. It really is a lifeline for our valued customers and it’s our job to make sure things are running smoothly for them, day in and day out,” said Brent Lothrop, President at The Fax Guys. “It’s exciting for us to be able to provide a cloud solution in addition to traditional faxing offerings.”
Over the course of the relationship between The Fax Guys and OpenText, the company has received numerous honors including: Partner of the Year (2012 and 2013), Outstanding New Partner (2003), Top Sales Partner (2007), Top FoIP Sales North America (2010/2011), Captaris Leaders Club (2003-2006), and Captaris Presidents Club (2007).
About The Fax Guys
Founded as Dynamic Solutions Group, the company has been focused on fax automation since 1998. Rebranded as The Fax Guys in 2011, the company has completed more than 750 fax server installations nationwide in such industries as healthcare, manufacturing, financial services, and transportation. The Fax Guys provide state-of-the-art products like RightFax and FaxPing. RightFax enables users to send, receive, and manage documents (from the cloud or on-premise) directly from their desktop, email, and other applications. In late 2011, The Fax Guys introduced FaxPing, a service that automatically monitors and tests fax systems. The Fax Guys recently launched RightFax University, a one-stop shop for RightFax online learning.
###
Helpful links:
https://twitter.com/thefaxguys
https://www.facebook.com/TheFaxGuys
Media contact: Brant Skogrand, KC Associates, LLC, brant@kc-associates.com, 612.314.3803
This video covers the process RightFax offers for handling spam faxes.
Click here to go to RightFax University to watch this video {for FREE}!
For more videos like this one, visit RightFax University often!
As we prepare for the upcoming holiday season, we wanted you to be aware of some particular dates that our office will be closed so our employees can enjoy time off with their families and friends:
November 27th & 28th {Thanksgiving & Friday}
December 24th & 25th {Christmas Eve & Day}
December 31st & January 1st {New Year’s Eve & Day}
Of course, customers with 24×7 Support are able to request support if they experience a production emergency. To do so, please call our main phone number and press “2” for technical support. You will be directed to our answering service and an on-call engineer will return your call promptly.
We hope that you have a wonderful Thanksgiving and a relaxing start to the Christmas season!
We also want to share some big news with you—The Fax Guys were named OpenText RightFax Partner of the Year (for the 3rd year in a row!) and also Top Cloud Partner for 2014!
We are grateful for our team of dedicated Fax Guys and Gals who really take faxing seriously and make it their daily mission to keep our customers happy!
Read the entire press release here.
Thank you valued customers and friends for entrusting us all year with your RightFax needs.
Happy Thanksgiving!
-The Fax Guys
In a perfect world, RightFax coversheets would be really easy to create. It seems like everything we do is getting easier all the time. . .except creating RightFax coversheets! It is probably the number one question we get and our most read blog post since our blog began. Why is it such a pain? Well, since Word 2000 was released, Microsoft has changed the way that Word renders files that are printed to PCL. Word 97 and Windows 98 work really well but anything newer is asking for trouble. It highly likely that a great deal of you are operating with a newer Microsoft version, therefore encountering the problems we so often are asked about.
Enter, the work-around:
The easiest way we have found is to create them in Microsoft Excel and then print to PCL. MS Excel doesn’t seem to have the same rendering bugs that Microsoft Word does. Here is a link to a sample The Fax Guys coversheet in Excel format.
Click here to download this sample/template.
You can download this file, edit it in Excel, then print to a HP LaserJet 4 / HP LaserJet 4000 printer. Complete instructions on how to create the PCL files are posted in the Administrators Guide.
Another resource that might be helpful too is this video:
It might help to watch this coversheet management video once you have created your own coversheet:
Hey, we just want to help! What else do you need to know? We are happy to assist you with anything RightFax- related! Have a great week! 
This video will walk you through configuring the DID Whitelist feature in RightFax.
Click here to go to RightFax University to watch this video {for FREE}!
For more videos like this one, visit RightFax University often!
This Crash Course video will demonstrate how to determine what the current connected session type to the server is.
Click here to go to RightFax University to watch this video {for FREE}!
For more videos like this one, visit RightFax University often!
As we prepare for the upcoming holidays, we wanted you to be aware of some particular dates that our office will be closed so our employees can enjoy time off with their families and friends:
December 24th & 25th {Christmas Eve & Day}
December 31st {closing at noon} & January 1st {New Year’s Eve & Day}
Of course, customers with 24×7 Support are able to request support if they experience a production emergency. To do so, please call our main phone number and press “2” for technical support. You will be directed to our answering service and an on-call engineer will return your call promptly.
Thank you valued customers and friends for entrusting us all year with your RightFax needs. We really do love what we do and of course, working with you!
Merry Christmas & Happy New Year!
-The Fax Guys
Goodbye 2014, hello 2015!
Thank you friends and customers for another great year! We are thrilled that our blog audience continues to come back for more RightFax related information every week! We know this legacy technology is still valuable to you and your business, and it is near and dear to us as well!
We tend to think all of our RightFax information is valuable to you, but the numbers just don’t lie. Certain posts & pages just seem to be more popular than others.
The Top 5 RightFax Topics of 2014 are:
3: Performing a Silent Install of RightFax 9.4
2: RightFax API Documentation including XML
1: Microsoft Windows 7 Print to Fax
As always, please share with us your blog post ideas. We’d love to address more issues that interest you!
Just a friendly “heads-up”. Our office hours will be adjusted a bit to allow our team members a little time away to celebrate the new year with their loved ones. Dates to be aware of are as follows:
December 31st {closing at noon} & January 1st {New Year’s Eve & Day}
Of course, customers with 24×7 Support are able to request support if they experience a production emergency. To do so, please call our main phone number and press “2” for technical support. You will be directed to our answering service and an on-call engineer will return your call promptly.
Thanks for another GREAT year! We look forward to 2015!
Happy New Year!
-The Fax Guys
Ditching the fax machine + installing a fax server = reduced risk
Regulatory compliance is the number one driver for replacing fax machines with fax server software. Saving some cash and productivity gains run a close second with environmental awareness gaining in the standings. Is regulatory compliance a top priority for your organization? We hope you said yes…phew! Grab your coffee and let’s talk shop.
In order to comply with regulations, you must be able to provide documented proof that you are in compliance with the standards that govern your type of business. So what do you need to know about compliance? 
1. PROCESS CONTROL
Do you have control of the information in your documents when you manually send them through a fax machine? Think about control over who sees them, how they got there, and where documents are being delivered. Are you confident that information is being received by the right people? (Did Betty grab your confidential fax on her way to the coffee machine instead of hers? It happens more than you think.)
You need a fax server to control where documents end up upon delivery. A fax server can act as a hub that works with software applications you already use (think, EPIC, Meditech, Cerner, MS Outlook or Exchange and so many others). The beauty: no manual intervention – yay! The documents are delivered electronically (with special dialing rules that our guys can set up for you). Now you can manage, track and control how your important docs. are delivered within your organization. Easy-peasy!
2. INFORMATION INTEGRITY
Think about what documents could raise your risk of noncompliance. Ouch! Some examples include the following:
All of these documents are potential areas of security threat and pose a risk to your compliance, while a fax server can deliver documents as unalterable PDF or TIF images over a secure Public Switched Telephone Network (PSTN). What does this mean for you – super secure!
3. PRIVACY
Are you sure that your confidential information is kept private? Do you have safeguards in place to prevent information tampering? One regulation requires businesses to obscure customer data which at its most basic level means keeping people from seeing what they’re not supposed to see (Remember Betty?). Paper faxes are outside the control of your computer system and can be seen by anyone. Fax servers by design enhance security because they eliminate nonsecure, standalone fax machines and deliver documents in tamper-resistant formats. You know exactly who received the information with confirmed delivery.
For an added layer of protection some fax server software even offers encrypted and certified email delivery options that require passwords to access information, as well as provide electronic verification of receipt for better authentication. These features help diminish the risk of confidential information falling into the wrong hands (You’re like the Magnum P.I. of the IT Department now!).
4. AUDIT TRAIL
Do you have an audit trail of your corporate communications? Regulations dictate that businesses physically protect information and provide a history of what has happened to the information and which people have had access to it (that’s the audit trail folks). Among other functions, fax server software can track fax history, provide verification of fax delivery, assign access passwords, and route incoming faxes to individuals’ fax or email inboxes and be the on-ramp to automated workflows. These features provide a deeper audit trail for protected documents to help satisfy tracking and reporting requirements. When a company uses fax server software, faxes are received directly to end-user mailboxes so paper doesn’t sit out in the open—a crucial requirement of HIPAA. Plus, once a fax has arrived in your inbox via a fax server, the document is tamper resistant and cannot be edited without that event showing up in the audit trail so there is no question of who accessed a document. This is especially important in industries that must undergo surprise inspections or audits.
And what about your MFPs (you know, those huge copiers down the hall)? One of the biggest advantages of connecting a fax server to your MFP environment is the ability to track and keep history logs of documents scanned and routed from various capture devices. Sweet!
5. STORAGE
Paper documents are generally stored in file folders and filing cabinets. Go back and read numbers 1-4 for the problem with this type of storage! Fax server software digitizes your documents and the associated metadata can be stored along with your documents in a secure repository. Do you use a document management system or database for long-term document storage? Fax server software can also integrate with these systems to meet your electronic document retention requirements. Ahh, safe and sound!
What else would you like to know about faxing? Seriously. Let us know. We aim to arm you with the most faxing information online! We’d love to know what’s on your mind! So, what are you waiting for? Tell us!
Want 24/7 RightFax information? Head on over to RightFax University. Our online RightFax virtual classroom developed JUST FOR YOU! It’s FREE, it’s EASY to enroll and it’s AVAILABLE ANYTIME you are! How cool is that? Check it out today!
In this latest RightFax University video, we will show you a common
issue that occurs when the Service Account used for the RightFax Services
does not have the necessary permissions or membership in the RightFax database.
Click here to go to RightFax University to watch this video {for FREE}!
For more videos like this one, visit RightFax University often!
As part of their regular update schedule, OpenText™ has announced the release of RightFax 10.5 Feature Pack 1 Service Release 5 –thank you OpenText!
Service Release 5 is a cumulative update containing a collection of bug fixes. The Fax Guys recommend the installation of Service Release 5 for all RightFax 10.5 Feature Pack 1 server and client installations. It includes a number of important fixes which may be essential to the operating environment.
Go ahead & grab your FREE downloads for the service release and READme here.
Systems Affected:
OpenText RightFax 10.5 Feature Pack 1 Service Release 4 server and client installations.
Notable Bug Fixes:
Also Included:
Whoa! That was a lot of techie-talk. Hopefully you found what you needed here. Do you still have questions? Not a problem! We are happy to help!
Call 952-224-3340 Option 1 and a helpful Fax Guy will lend you a hand.
Have a great week!
In this latest RightFax University video, we will walk you through the steps to send a fax from Microsoft Outlook using the RightFax plugin.
We will also discuss some additional features available when sending a fax from Outlook.
Click here to go to RightFax University to watch this video {for FREE}!
For more videos like this one, visit RightFax University often!
Does this sound like you or your organization? I was just cleaning up some very old (think circa 2007 or so) blog posts and I came across some that were providing hot fixes and patches for RightFax 8.7! Gasp!
Here are a few titles from some of those very posts:
RightFax 9.3 Hot Fix 3 (HF3) Released
RightFax 9.0 SP2 – Hotfix 3 Posted
Backing up RightFax 9.0 Servers
Download RightFax 9.0 Documentation
RightFax 8.7 End of Life Extended to 2008
RightFax 8.7 Support Extended until 2007
Needless to say, I did a little early spring cleaning in February! Really, do we still need to offer assistance for these versions of RightFax? I mean, my mother-in-law still has a corded land-line phone (the cord can reach EVERY room in her house!), but you my friend, are using fax as a piece of your daily business process. Faxing is mission critical to many in your organization! To put it lightly…you need to UPGRADE! You are keeping all of your other software and technologies up-to-date, why not fax? It’s not tough. Really, our rock-star team of fax guys can help you get from 8.7 to 10.6 — nice! Don’t be afraid, they do this every day and it is pain free!
Wait, you’re not currently in support? Oh, we can help with that too. Let’s tackle that first and then get you upgraded to the latest version of RightFax!
Give us a call and we’ll get this all taken care of for you!
952-224-3340 Option 1
Tick-tock! You better get shopping for your sweetie! Valentines Day is only a few days away!
We thought this would be the perfect time to tell you what we LOVE about RightFax, faxing & being on The Fax Guys team!
FaxGirl Kristen said:
I LOVE being a FAXGIRL, because: we have an awesome team who make me love coming to work every day!!
I LOVE all things FAX, because: without faxing, there would be no FaxGuys…or girls!
FaxGuy Tim said:
I LOVE being a FAXGUY, because: it’s challenging, we have a great team atmosphere, we are appreciated and I get to work with some pretty cool co-workers!
I LOVE all things FAX, because: the sound reminds me of what got me into computers, AOL. Every time I hear that whine I expect to hear “You’ve Got Mail!”.
Watch this video to see why Tim LOVES RIGHTFAX!
FaxGirl Mary said:
I LOVE being a FAXGIRL, because: our company is undoubtedly, the best place to work! We have fun, we help others, we make a difference, and we ROCK as the Fax Experts!
I LOVE all things FAX, because: most people think FAXing is DEAD, but I know it is ALIVE and WELL!
FaxGuy Tom said:
Watch this video to see why he LOVES RIGHTFAX!
Have a “sweet” Valentines Day and give us a call if we can assist with your RightFax environment or other faxing needs!
952-224-3340 Option 1
In this latest RightFax University video we will show you where to locate all of the URLs for your RightFax web-based applications, including RightFax WebUtil, The RightFax Web Client, Enterprise Fax Manager Web Edition and the RightFax Dashboard.
Click here to go to RightFax University to watch this video {for FREE}!
For more videos like this one, visit RightFax University often!
In this latest RightFax University video we will detail the process for enabling TTI and RTI information otherwise known as time stamps, for your sent or received faxes.
Click here to go to RightFax University to watch this video {for FREE}!
For more videos like this one, visit RightFax University often!