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Using a (+) sign at the beginning of a dialing string with RightFax FaxUtil
This RightFax University video will show you how to resolve an issue with sending faxes from RightFax FaxUtil to numbers with a plus sign (+) at the beginning of the dialing string. This handy dandy...
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Doing a little, means a lot! Sole Hope + Fax Guys
It is a core value of ours to impact our community and the world with acts of kindness and charitable giving. It’s just how we roll. But, we are a small company… What kind of difference can we make?...
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Why are dialing numbers missing on my inbound fax?
There may be some instances where you do not see the original number that was dialed when you receive a fax. If this has happened to you and you have wondered why, here is your answer! Fax Guy Jay has...
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Wrong number? Fax to international #’s that start with “00”
Wrong number? What went wrong? Are you trying to fax to an international number that starts with 2 zero’s? It’s going to take a little tweaking to reconfigure your RightFax EDC Module to correctly...
View ArticleRedundancy + Disaster Recovery + RightFax
We can help you prevent fax server downtime with redundancy. There are many contributors that can cause your fax server to fail where you cannot send, receive or manage your paper communications. It...
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What if I want to use etherFAX with RightFax?
Recently we have had a few inquires relating to using RightFax with etherFAX and we wanted to address this as others may have similar questions. Unfortunately using etherFAX with RightFax is not...
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What if I didn’t buy RightFax Support from you?
You did not have to buy RightFax from The Fax Guys for us to help you. Every day we support hundreds of RightFax systems that we designed, sold and installed, but that doesn’t mean we can’t work with...
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Troubleshoot excessive memory usage from the RightFax SMTP gateway
What do you do when your RightFax server is running at a snails pace, not processing requests in a timely fashion, you’re receiving connectivity errors and undeliverable messages? After you get done...
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Sign & fax! Best new feature in RightFax 10.6 Feature Pack 2
Sign and fax? Shut the front door! This may be the coolest RightFax feature to come along in a long time! Way to go OpenText! When our Fax Guy team heard about this sign and fax feature we were mind...
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How can I create custome PCL cover sheets in RightFax?
Until you get the hang of it, creating custom PCL coversheets in RightFax can be frustrating. That’s why Fax Guy Jay has detailed each step for you in this quick RightFax University video on creating...
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How to troubleshoot duplicate inbound faxes in RightFax?
Boo! It’s almost the end of October and you know what that means? Yep, TONS of leftover Halloween candy will be in the office kitchen by Monday and it will take all the will-power in the world for the...
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It’s a great day to “Walk to End Alzheimer’s”
The Alzheimer’s Association Walk to End Alzheimer’s® is the world’s largest event to raise awareness and funds for Alzheimer’s care, support and research. Held annually in more than 600 communities...
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How to send a 30+ page fax?
There are many situations where you may need to send a really big fax (like 30+ pages). Off the top of my head I think of real estate documents, loan application paperwork, legal docs., etc… When that...
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Little known RightFax modules: Encryption Module
OpenText RightFax provides a flexible, extensible, scalable architecture and options for growth to meet the needs of all businesses, great and small. → Would you like to increase the power of your...
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How to resolve error 231
Error 231! Not sure what that means? It’s time to look at your database thread configuration in RightFax Enterprise Fax Manager and check out some common issues you may see if this configuration needs...
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Little known RightFax modules: SecureDocs Module
OpenText RightFax provides a flexible, extensible, scalable architecture and options for growth to meet the needs of all businesses, great and small. → Would you like to increase the power of your...
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Thank you Veterans!
Join us as we salute those who have served our country and those still serving in the armed forces. The Fax Guys personally honor two Veterans – Jay Campbell and Shawn Goodman. Both are known today for...
View ArticleRightFax Current vs. Sustaining Maintenance
It has come to our attention that there is some confusion around the topic of OpenText RightFax Support Lifecycle definitions, so we thought we’d clear things up a bit. Here goes! OpenText will support...
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Little known RightFax modules: Integration Module
OpenText RightFax provides a flexible, extensible, scalable architecture and options for growth to meet the needs of all businesses, great and small. → Would you like to increase the power of your...
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How to use Board Audit Logging in RightFax
It might be useful for you to know how to track all incoming and outgoing calls from a DocTransport. Fax Guy Jay will give you the lay-of-the land on how to enable the Brooktrout Board Audit Log....
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